Support Network

Take flight knowing that you are backed by the strength and reach of our services offered across Bombardier’s worldwide network. Our support teams have you covered no matter where you are, throughout the life cycle of your aircraft.

Bring your jet home


When you arrive at any of our locations around the world, you benefit from the expertise and know-how only we as the OEM can provide.

Use the filters below to browse our support network and find the location best suited for the services you need. Call your local representatives to find out more.

Worldwide capabilities 

We know your aircraft – we designed and manufactured it – that’s why we are best positioned to support and maintain it. From training to parts, and inspections to upgrades; our all-encompassing knowledge allows us to continually add value to your ownership experience.

The bottom line is that our global team is always there for you, no matter where you are, throughout the life cycle of your aircraft.

Service Centre
Aircraft Wing

Service Centre network

As the fleet of Bombardier business jets has steadily grown, so too has our service centre network. Our expanded worldwide presence now includes new service facilities in Tianjin, China, and Biggin Hill, UK. And if you can’t come to us, the Customer Response Centre will dispatch Customer Response Team trucks – our service centres on wheels – with the technicians and tools to provide scheduled line maintenance along with unscheduled and AOG maintenance support. 

Our certified factory-trained technicians work exclusively on Bombardier aircraft. They are in constant contact with experts across the organization and have access to the same engineering, tooling, and processes used in the design and build of new aircraft. The team performs more than 9,000 maintenance events each year and has earned consecutive Diamond Awards of Excellence for the last seven years. Your aircraft is in good hands when you bring it home to Bombardier.

Customer Response Team

You call. We act.

Your call sets our team in motion. When the unexpected happens, the Customer Response Centre brings together the experts, the equipment and the plan to provide immediate solutions. Over 3,000 technicians in nearly 100 locations, including a growing network of service centres and line maintenance stations, are ready at a moment’s notice to get you back in the air.

CRC Montreal
Challenger alt

Entry-into-service

With you from the start

A smooth entry-into-service is the foundation of a positive ownership experience. Our Customer Delivery Teams ensure we deliver an impeccable aircraft. When you fly home, our team of Customer Liaison Pilots (CLP) provides hands-on flight support, guidance on operational performance, and answers to any questions about your new aircraft.

A dedicated portal

Log on to the Bombardier Business Aircraft Customer Portal to reference the latest technical information, documents and services for the operation, support and maintenance of your aircraft.*

*some fees may apply

Technical Publications

Your aircraft, cover to cover

We wrote the book on your aircraft, which we are continuously updating. Gain access to our technical publications through a range of documentation services*. The SmartPubs viewer, Bombardier Flight Deck app and the SmartFix Plus troubleshooting tool allow you to access comprehensive flight and maintenance information in the format that suits you best.
Email: bbad.pubs.dist@aero.bombardier.com
Email: lj.tech.pubs.orders@aero.bombardier.com

 

*some fees may apply

Exceptional Customer Experience

From our 24/7 worldwide support network including dedicated support teams, growing Service Centres network, Parts Services organization and world-class Customer Training, watch what our Bombardier Business Aircraft customers have to say about our support.

Alan Bodo